Frequently Asked Questions
Yes, all our products are made of pure 925 sterling silver.
No, all our products are the same, although some styles may not be available online. If you wish to purchase an item seen in one of our stores, but not on the online store, please write to our customer service and we will make it happen for you.
Yes, all our products, be those on the store, or online, carry the same prices.
No, there is no limit purchases and you can shop for as much as you want.
Only customers in Pakistan can avail our cash-on-delivery service. It is only when the order arrives at your doorstep that you make the payment. Please make sure you have the exact amount of cash on you because our delivery agents do not carry any change.
Once your order is successfully placed, you will receive a confirmation via phone call or email within 24 hours. This confirmation will include your order number for future reference.
Delivery timelines vary depending on stock availability and order quantity.
Within Pakistan: Orders are delivered within 10–15 working days.
International Orders:
Courier delivery: Up to 2.5 weeks
Airmail delivery: 3–4 weeks
If there are any unexpected delays, you will be notified accordingly.
We do not offer full refunds once a product has been purchased.
Returns are eligible for a 30% refund of the product price.
Alternatively, you may exchange the item and receive a 50% value adjustment toward another product.
Yes, we gladly offer customization services to create pieces tailored to your preferences.
To modify or cancel your order, please email info@amjewellers.pk with your Customer ID within 24 hours of placing the order.
After 24 hours, changes or cancellations may not be possible, especially if the item has entered production. However, we will try our best to assist you.